Will a Service Technician Explain Repairs in Plain Language?
Q. I’m not very familiar with car repair terms. Will a technician or service advisor explain what’s wrong with my vehicle in a way I can understand?
A. Yes. And they should.
At Client, clear communication is a key component of excellent service. You should never feel rushed, talked over, or embarrassed for asking questions about your vehicle.
Modern vehicles are complex. Even entry-level models rely on advanced computer systems, sensors, and diagnostic tools to operate correctly. As a result, repairs often involve technical language. A good service advisor knows how to translate that information into plain, straightforward terms so you understand what’s happening and why a repair is recommended.
If something isn’t clear, speak up. Asking questions helps you make informed decisions about your vehicle and builds trust between you and your service team. A professional technician or advisor will take the time to explain:
- What the issue is
- Why it matters
- What could happen if it’s delayed
- Which repairs are urgent, and which can wait
It can also help to take notes or ask for written estimates so you can review them later at your own pace. Transparency and education are key parts of a positive service experience.
If you ever feel unsure, remember this: you’re not expected to be a mechanic. That’s our job. Your role is to understand your options and feel confident in the care your vehicle receives.
Have questions about a repair or service recommendation? The team at Client is here to help. Contact us or stop by the service department to get clear answers and expert care you can trust.